We at FitnessCor.com stand behind all of the products that we sell.
We’ll do everything possible to be certain you are 100%
satisfied with your shopping experience. If you are not
satisfied with an item, you may exchange it or receive a refund
for the merchandise within 30 days of the original invoice date,
provided all the terms defined in directions for returns are
complied with.
Shipping and Delivery Policy Information you should know
about before you fill out Request Forms:
FitnessCor.com offers four ways to ship:
1)USPS
This method is used for shipping
to PO Boxes (some APO addresses, contact us for details)
After your order ships, priority mail, it usually
arrives within 1-2 week via United Postal Service (USPO).
2)UPS
This method is used for shipping
small to medium items up to 150lbs. After your order ships, it usually takes 3
to 10 business days for you to receive your product via United Parcel Service
(UPS).
3) FedEx
This method is used for shipping
smaller items which require special circumstances. After your order ships, it
usually takes 2 to 5 business days for you to receive your order via Federal
Express (Fed Ex.).
4) Common Carrier
This method is used for large and heavy items and is “curbside delivery only", . After your order ships, it
usually takes 1 to 4 weeks for your product to arrive in your local area. At
that time, you will be contacted by the carrier to set up a date and time for
delivery. (Please note a 4 hour window is needed)
Common Carrier deliveries are
“curbside delivery only", meaning the truck drops your item off at the curb.
For larger
items (over 300 lbs) lift-gate service is required and additional charges may
apply. You will be responsible for moving the equipment into your home or
business. There will be an additional $100.00 charge for Limited Access Delivery (Call 1-877-747-7229 for clarification)
Inside Delivery is
available for an additional charge and must be requested at the time of
placing the order. Should you have any special circumstance such as STAIRS
you mustnote this when checking out or by calling 1-800.
This will insure proper delivery. The movers may refuse inside delivery if it is
not accessible and will place your product in your garage or any accessible
room. (if special circumstances are not noted, additional delivery charges may
apply)
PLEASE NOTE: You must be present
to accept the delivery. If for any reason there seems to be damages, you MUST
accept the order, note any damages before signing, and contact us immediately.
(Common Carriers do not deliver on Saturday or Sunday).
Customers will be charged for a return delivery fee if
no one is available. If Delivery Company is unable to reach you to arrange
delivery; you may be liable for storage fees until you can respond. Failure to
return the call from the freight company will result in expensive delays, which
we will not be responsible for. Advise any members of your family, or persons in
your household that it¹s imperative you receive any messages from freight
companies.
REFUSED SHIPMENTS, CANCELLATIONS, DAMAGED and Remanufactured
Equipment
FitnessCor.com.ships all used and remanufactured fitness equipment in
working order and is not responsible for damages occurred during shipping.
Normal shipping time is between 1 to 3 weeks. Ship date depends on status of
refurbishment at time order is placed and can take up to 3 weeks. Please
allow 2 to 6 weeks to receive equipment. You will receive a tracking
number along with freight company website to check the status on your delivery.
Any cancellation attempts after the order has been processed or refusal of a
product for any reasons including damage is subject to a 25% cancellation
fee and all shipping charges from and to the company even if you refuse the
package and do not sign for the delivery. You will be responsible for shipping
costs both ways. IF ITEM IS DAMAGED, YOU MUST ACCEPT THE DELIVERY AND
NOTE IT ON THE FREIGHT BILL FOR INSURANCE CLAIMS. THIS WILL ALLOW US THE
OPPORTUNITY TO HELP YOU REPAIR/REPLACE THE DAMAGED PRODUCT AT YOUR LOCATION AND
TO AVOID YOUR RETURN FEES. FitnessCor.com will do everything possible to assist you.
If the product is returned to us, it must be in the same condition received
along with packing material. If it is not in the same condition, you may be
charged for additional services to restore it to original condition.
Returns
The item(s) Returns must be returned in 'new' or 'like
new' condition in its original packaging and must be in FitnessCor's
possession within 30 days of the original invoice date for a
refund.You pay delivery
and return shipping costs (we can schedule pickup at your
request). Note that some items are sold with promotional Free
Shipping programs. You will be responsible for the actual
delivery and return shipping fees incurred to transport.
We will refund shipping charges if product is
shipped to you as result of our error.
*No returns on special
orders, commercial equipment, used and remanufactured equipment,
gift certificates, parts, gym flooring, mats, weights,
gloves, belts, dumbbells, plates, books, posters, software and videos.
For your protection, please use Insured
Parcel Post, UPS or Federal Express for returning shipment.
It is recommended that you use a
shipping carrier that requires a signature for proof of
delivery. There will be a 25% restocking fee for products
that are returned without an RMA# and FitnessCor.com reserves the
right to make the determination of undamaged condition and may
reduce the credit to you if the product is returned in damaged
condition, or if all contents of the product are not returned.
Without a RMA number, we cannot process a credit.
Please note; an RMA# must be provided
before item can be returned for credit.
Most orders will be processed for fulfillment
within 48 hours and delivered within two weeks. You will receive
an e-mail receipt of your order within 24 hrs. Please note that
in some cases orders may take longer to process and deliver
depending on item availability and when the order is placed. If
you request cancellation of an order we will make every attempt
to stop the processing or the delivery before it ships. If the
order has already been processed or shipped, you will be
responsible for a 25% restocking fee and all shipping charges
from and to the company even if you refuse the package and do
not sign for the delivery.
Orders for custom made products, such as new commercial gym
equipment, flooring, parts, weights, used and remanufactured
products that are made to order cannot be cancelled once the
order has been processed even if the products has been shipped
or not. All sales are final. There are NO REFUNDS and
for any shipping expenses. All orders are processed and shipped
in the order they are received. Special and custom made orders may have
an extended delivery time.
Remanufactured Equipment
FitnessCor.com.ships all used and remanufactured fitness
equipment in working order and is not responsible for damages
occurred during shipping. Normal shipping time is between 1 to 3
weeks. Ship date depends on status of refurbishment at time
order is placed and can take up to 3 weeks.Please allow 2 to
6 weeks to receive equipment. You will receive a tracking
number along with the freight company website to check the status on
your delivery. Any cancellation attempts after the order
has been processed or refusal of a product for any reasons
including damage is subject to a 25% cancellation fee and all
shipping charges from and to the company even if you refuse the
package and do not sign for the delivery. You will be
responsible for shipping costs both ways. IF ITEM IS
DAMAGED,
YOU MUST ACCEPT THE DELIVERY AND NOTE IT ON THE FREIGHT
BILL FOR INSURANCE CLAIMS. THIS WILL ALLOW US THE OPPORTUNITY TO
HELP YOU REPAIR/REPLACE THE DAMAGED PRODUCT AT YOUR LOCATION AND
AVOID RETURN FEES. FitnessCor.com will do everything
possible to assist you. If the product is returned to us, it
must be in the same condition received along with packing
material. If it is not in the same condition, you may be charged
for additional services to restore it to original condition.
Some orders containing multiple products may
ship in more than one box. If your product is missing parts when
you open the box, please contact us immediately by filling
out our request form and we will make the appropriate
arrangements to send you the parts you need.
What do I do if my product arrived damaged or defective?
For items that arrive damaged or defective,
please contact us immediately by filling out our request form.
Once we have processed your request (generally within 24 hours),
FitnessCor.com will contact you.
To request for damaged or defective products:
PROBLEM FORM
Every item in our store
comes with the original Manufacturer's Warranty - this
information is clearly posted next to the item on the product
page.
Used & Remanufactured
Warranty
All products are warranted from the date of
purchase, unless otherwise noted on invoice. All parts will be
repaired or replaced at the sole discretion of FitnessCor.com Above
warranty applies to the original purchaser and is
nontransferable. Warranty is NULL and VOID if damage is caused
by freight damage, negligence, misuse, electrical issues,
accidents, alterations to the product, abnormal conditions, acts
of God, or lack of preventative maintenance described by the
manufacturer. Broken parts from normal wear and tear is not
covered. Labor work and warranty must be verified and approved
by FitnessCor.com first. FitnessCor.com will recommend a qualified
technician from our National Service Network. All parts must be
shipped to FitnessCor.com and we reserve the right to repair or
replace the parts. Labor charge may apply if electronics repairs
are needed. Parts will be sent to you via UPS Ground. (Next Day
and Second Day Delivery Service is available at customers
expense.)
Home Warranty: - One Year parts - One
Year labor - Lifetime Technical Support
Commercial
Warranty: - Three months parts only - Lifetime Technical
Support
All used equipment are
serviced, cleaned, tested and guaranteed in working condition.
Some equipment condition may vary and have some cosmetic flaws.
Others may be nearly new. All used equipment is "as is". No
warranty.
FitnessCor.com is not liable for typographical or pricing errors.
If you place an order for a product that was incorrectly priced,
we will put your order on hold and contact you to obtain
authorization for additional charges. At that time you will have
the option to cancel your order. In the event that we
inadvertently ship an order based on a pricing error, we will
issue a revised invoice to you for the correct price and contact
you to obtain your authorization for the additional charge, or
assist you with return of the product.
If you have a question about the way an item is described or
priced,
please contact our sales staff at
1-800-747-7229
